Frequently Asked Questions
Welcome to Rembrandt Residences Bangkok, your ideal destination for comfort and unforgettable experiences. Conveniently located in the heart of Bangkok’s Sukhumvit area, our hotel offers the perfect blend of luxury and accessibility. To help you learn more about what we offer, here are some frequently asked questions about our hotel:
What is the check-in and check-out time?
Our standard check-in begins at 2:00 PM, and check-out is by 12:00 noon.
What time was the late check-in can be?
Our staff is available 24/7 to assist you. We would appreciate it if you could inform us of your arrival time via dm@rembrandtresidences.com to ensure a smooth check-in.
Do you offer early check-in or late check-out?
Early check-in and late check-out are available upon request, subject to availability. Additional charges may apply. Please let us know in advance so we can do our best to accommodate your request.
Is there a minimum age requirement for checking in?
Yes, guests must be at least 18 years old to check in.
Where is the hotel located?
Rembrandt Residences Bangkok is located in Sukhumvit at the Asoke intersection, within walking distance of the Asok BTS station (Skytrain) and Sukhumvit MRT station (subway). Additionally, we also offer a shuttle service to the main road.
https://maps.app.google/rembrandtresidencesbangkok
Where is ATM nearby?
There are some ATMs conveniently located just steps from the hotel, making it easy to access cash whenever you need.
How can I contact the hotel?
You can reach us via phone at +66 2261 7100, email at enquiry@rembrandtresidences.com or through our contact form on the website.
Do you have Chinese/Japanese/Korean staff?
What is the difference between the Hotel and Residence of Rembrandt?
Both properties are next to each other, offering spacious rooms, Bangkok city views, and convenient facilities. Rembrandt Hotel Bangkok is ideal for travelers or business guests on short stays, while Rembrandt Residences Bangkok is perfect for families or groups on longer stays, providing living areas, kitchen facilities, and added privacy.
Can I have a renovation room?
We are currently enhancing some of our rooms, and the updated design is available in selected room types. The enhancement work is ongoing, and we will continue to introduce more updated rooms progressively.
Rooms & Facilities
What amenities are included in the rooms?
All our rooms are equipped with essential amenities for a comfortable stay, including complimentary Wi-Fi, bottled water, air conditioning, a minibar, and bathroom toiletries. Additional conveniences such as an in-room safe, coffee and tea-making facilities, and TV(s) are also provided for your comfort.
Do you offer rooms with a view?
Yes, we offer city-view and ocean-view rooms. Please request a room with a view when booking.
Are the rooms equipped with a safe?
Yes, every room is equipped with an in-room safe for your convenience.
Can I smoke in the room?
Smoking is not allowed in the rooms, but you may smoke at the hotel entrance or in designated areas near the swimming pool.
How much for extra bed?
Can I request extra pillows or blankets?
Yes, additional pillows and blankets are available upon request.
Do you provide a sewing kit?
Yes, we do. A sewing kit is available upon request, and our front desk team is on standby 24 hours to assist you anytime.
Do you provide a razor kit?
Yes, we do. A sewing kit is available upon request, and our front desk team is on standby 24 hours to assist you anytime.
Can we drink tap water?
We recommend not drinking tap water. Two complimentary bottles of drinking water are provided in your room.
Do you keep a deposit?
A deposit of 1,000 THB is required, either in cash or by credit card pre-authorization. It will be returned at check-out, though credit card refunds may take a few days depending on your bank.
Do you have Netflix?
Yes, some rooms have smart TVs for Netflix and other streaming services, or you can connect your own devices via our internet to access Netflix and other streaming platforms.
Do you have Iron & Iron board?
Yes, an iron and ironing board are available. Please contact the front desk or dial 0 for assistance.
Can we open the window?
For safety reasons, the windows in our rooms cannot be opened.
Can I request a room with a washing machine?
Subject to room availability, will note as a special request for you if possible.
Do you have a balcony in the room?
Yes, the Executive Suite has a private balcony.
How many capacity in a Grand Suite Connected room?
The room can accommodate 4 guests (featuring either a King-size bed & Twin beds / two King-size beds, subject to room availability), with the option to add an extra bed for one additional person.
Is Water bottles in the room complimentary?
Yes, 4 bottles per day.
Where is the hair dryer in the room?
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How can I use the safety box in the room?
You can follow the instructions provided on the guideline slip in front of the box.
How can I use the electric stove?
For your safety and protection, please contact our staff by pressing 0, and they will be happy to explain how to use the stove properly.
Reservations & Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and other major credit cards, as well as cash payments.
Can I modify or cancel my reservation?
Modifications or cancellations can be made based on the booking terms. Please refer to the cancellation policy included in your booking confirmation.
Do you offer any discounts or promotional rates?
Yes, we offer seasonal promotions and discounts. Please check our www.rembrandthotelbangkok.com/offers for more details.
Is a deposit required at check-in?
Yes, a deposit may be required upon check-in, which will be refunded upon check-out, subject to any incidental charges.
Do you exchange currency?
We do not offer currency exchange on-site, but there are several exchange counters close to the hotel.
How can I book the room next visit for the cheapest price?
rsvn@rembrandtresidences.com or our hotel website.
Dining Options
Do you have on-site restaurants?
Yes, we have three on-site restaurants, including Mexicano Restaurante Autentico. For more information, please visit our dining page at www.rembrandtresidences.com/dining
What time will breakfast start?
Is breakfast included in the room rate?
Breakfast may be included depending on the booking package. Please check the details when making your reservation.
Can I request room service?
Yes, room service is available 24 hrs for in-room dining.
Do you cater to dietary restrictions?
Yes, we offer gluten-free, vegetarian, Halal, and vegan options. Please inform us of any dietary
Services & Experiences
Where is the shuttle drop-off?
Shuttles are available on the main road, in front of Sukhumvit Soi 18 & Sukhumvit Soi 20.
Do you offer airport transfers?
Yes, we offer airport shuttle services for an additional fee. For more information: https://www.rembrandtresidences.com/offer/airport-transfer/ or contact us at: rsvn@rembrandtresidences.com
Can I book tours or excursions through the hotel?
Yes, our concierge team can assist with booking tours and local excursions.
Is there a concierge service?
Yes, our concierge team is available to help with restaurant reservations, transportation, and recommendations for local attractions.
Do you provide babysitting services?
Yes, we offer babysitting services upon request. Please notify us in advance.
Where I can rent a Car or motorbike?
The concierge can assist with recommendations for car or motorbike rentals.
Facilities
Do you have a gym?
Yes, our gym is located on the 24th floor and is open from 06:00 to 22:00. It is complimentary for all guests.
Do you have a swimming pool?
Yes, we have an outdoor pool located on the 4th floor, open from 08:00 to 22:00 hrs
Is there a sauna?
Yes, we have a sauna available on the 4th floor.
If I send laundry when I get it by return?
Laundry sent before 10:00 AM will be returned the same day. Laundry sent after 10:00 AM will be returned the next day.
If staying at residence, can I use the facility at Hotel side?
Yes, all guests are welcome to use both of our properties.
Events & Meetings
What is the capacity of the meeting rooms?
Our meeting rooms can accommodate from 10 to 800 guests, depending on the setup style (Theatre, Classroom, U-Shape, Banquet, etc.) https://www.rembrandtresidences.com/meeting-events/
Are AV equipment, a projector, and a screen provided?
Sound system, microphones, projector, and screen are provided, along with onsite technical support.
Does the room rental fee include a coffee break?
Our meeting packages include either room rental only, a half-day package (1 break and 1 lunch), or a full-day package (2 breaks and 1 lunch), depending on your selection.
Can the tables be arranged in different setup styles?
Yes, we can arrange the tables according to your needs, such as U-shape, Classroom, Theatre, Banquet style, etc.
How many parking spaces are available for attendees?
We have parking for approximately 250 cars, and stamp validation service is available.
Are we allowed to bring outside food and beverages?
Special arrangements can be made upon request to accommodate specific needs or preferences.
Do you offer wedding or party packages?
Yes, we offer comprehensive Wedding & Party Packages, supported by an end-to-end event planning team.
Can the menu be customized based on the budget?
Yes, our chef team can design a menu that aligns with your budget and preferences.
Is there an event planner or onsite coordinator?
We have a dedicated Event Coordinator team to assist you from the initial planning phase through to the day of the event.
Do you offer off-site catering services?
Yes, we provide catering services for both small and large events upon request.
Do you have smaller rooms for breakout sessions or private meetings?
Yes, in addition to our main ballroom and large venues, we have several dedicated function rooms and boardrooms that are perfect for smaller breakout groups, registration, or VIP/speaker holding areas. https://www.rembrandtresidences.com/meeting-events/
What is the minimum guest count required to book an event space?
The minimum guest count varies by the venue and the day of the week. Our smaller rooms start with a minimum requirement of 10-15 guests, while the ballroom requires a higher minimum, typically between 100-150 guests.
What is the typical rental period for a meeting room?
Our standard booking options are a Half-Day (up to 4 hours) or a Full-Day (up to 8 hours) package. Custom hourly rentals for evening or weekend events can be arranged upon request.
Are there accommodation options available for event attendees?
Yes, as a full-service establishment, we can offer special group rates for overnight accommodation in our hotel rooms. We recommend booking a room block in advance, particularly for large conferences or weddings.
Do you cater to specific dietary restrictions (e.g., vegetarian, vegan, gluten-free, halal, kosher)?
Our culinary team is experienced in accommodating all common dietary restrictions, including vegetarian, vegan, gluten-free, dairy-free, and most major food allergies. We can also discuss options for Halal or Kosher requirements.
What are the different meal service styles you offer?
We offer a wide range of service styles to match your event’s formality and flow, including Plated Service (Set Menu), Buffet, Food Stations, Cocktail Reception (Canapés), and Family Style.
Do you offer bar packages?
Yes, we offer several tiered Beverage and Bar Packages, ranging from standard non-alcoholic service and cash bars to premium open bar options that include fine wines, beers, and spirits.
What is the deposit and cancellation policy?
A non-refundable deposit (usually 25% of the estimated total) is required to secure the date and venue. Our cancellation policy is detailed in the contract and typically involves a sliding scale of fees depending on the proximity to the event date.
Do you include tables, chairs, and standard linens in the package?
Yes, all standard event equipment, including tables, chairs, house linens (white or black), cutlery, and glassware, are included in the venue rental or meeting package cost. Upgraded décor and specialty linens can be arranged for an additional fee.
How far in advance should I book my event, especially for a wedding?
We recommend booking as soon as your date is firm. For large events like weddings and major corporate functions, popular dates (especially weekends and holidays) can be secured 9–18 months in advance. For smaller meetings, we recommend at least 3–6 months to guarantee availability.
Do your wedding packages include a complimentary bridal suite?
Yes, our premium Wedding Packages typically include a complimentary stay in our luxurious Bridal Suite for the wedding night, along with special amenities and services.
Can I use my own external vendors (e.g., florist, DJ, photographer)?
Yes, you are welcome to use your preferred external vendors. We request that all external vendors coordinate their setup and teardown times with our Event Coordinator and provide proof of liability insurance.
Are candles and other open flames permitted?
Due to safety regulations, open-flame candles are generally not permitted. We are happy to allow battery-operated LED candles or enclosed votives. Please check specific fire code requirements with your Event Coordinator.
When can my vendors access the room for setup?
Setup times are arranged based on the venue’s schedule. Standard setup is permitted 2–3 hours prior to the event start time. Extended setup times for elaborate décor (e.g., large weddings) can be arranged in advance.
What is included in your off-site catering service?
Our off-site catering is comprehensive and includes food preparation, transportation, professional service staff, setup/breakdown, and necessary chafing dishes, serving equipment, and standard tableware. Customized quotes depend on the location and specific service needs.
Do you have options for people with nut / dairy / gluten allergies?
Yes, we can accommodate these dietary needs. Guests may inform our team in advance, and we will gladly prepare meals that meet their specific requirements.
Do you offer grab & go or a coffee corner?
There is a Coffee & Canapé corner in the lobby offering Grab & Go snacks and beverages.
Can I request a packed breakfast (for early check-out)?
Yes, you can. Please notify the Front Desk at least 1 day in advance.
What is the free/half-price policy for the children’s breakfast buffet?
Children under 6 years old enjoy breakfast free of charge, while children aged 6–12 receive a 50% discount
Do you offer a lunch or dinner buffet?
We offer a Saturday Brunch Buffet every Saturday from 12:00–15:30, featuring a variety of Mexican dishes at Mexicano Restaurant on the 4th floor. For more food and beverage promotions, please visit: https://www.rembrandtresidences.com/dining/
Is it possible to request a vegetarian (Jey) or Thai menu?
Yes, our chefs can prepare Jey (vegetarian) dishes as well as traditional Thai cuisine.
Do you have alcoholic beverages or mocktails?
Is Room Service available 24 hours?
In-room Dining service is available 24 hours a day.
What are the Lobby Bar's opening hours?
Open daily from 09:00 hrs – 01:00 hrs.
Do you have Happy Hour?
We have Happy Hour daily from 12:00 hrs – 16:00 hrs, featuring special drink prices.
Do you have a snack or finger food menu?
Yes, we offer a menu of snacks and finger foods to accompany beverages at Lobby Bar, Red Papper (1st floor), and Mexicano Restaurante Autentico (4th floor)
Can I reserve a table at the Restaurants & Bars in advance?
Yes, you can make a reservation by calling +66 2 261 7100 / WhatsApp: +66 65 950 1097 / Line: @rembrandthotels
Do you have packages for parties, staff party, birthdays, hen nights, parivate party, or cocktail receptions?
Yes, we offer a range of packages designed to suit every type of event. https://www.rembrandtresidences.com/meeting-events/
What types of dishes are available for catering or banquets?
We offer a wide variety of options, including Western, Thai, Indian, Arabic, Mexican, vegetarian, vegan, and more.
Can we customize the menu for our event?
Yes, we can tailor the menu to suit your preferences, dietary requirements, and theme.
Do you provide Halal and vegetarian options for Banquet?
Yes, we offer Halal, vegetarian, and vegan dishes for all events.
Can you provide food for take-away or boxed meals?
Yes, we can prepare Take Away or boxed meals for events.
Do you offer catering services?
Yes, we provide catering for events on-site or at your location, with menus including Western, Thai, Indian, Arabic, Mexican, vegetarian, vegan, and more.
Can I order coffee break items or snack boxes for early morning events?
Yes, we can prepare and serve items according to your event schedule.
Can special dietary requests be accommodated during events or banquets?
Yes, we can customize menus for events to meet guests’ dietary needs.
Policies
Is the hotel pet-friendly?
No, pets are not allowed at this time. However, we can recommend nearby pet-friendly accommodations.
What is your smoking policy?
Our hotel is smoke-free. Designated smoking areas are available outside the building, including by the outdoor swimming pool.
Miscellaneous
Is there free Wi-Fi in the hotel?
Yes, we offer complimentary Wi-Fi in all areas of the hotel, including rooms and public spaces.
Can I store my luggage after check-out?
Yes, we offer complimentary luggage storage after check-out.
Is there an ATM on the premises?
Yes, we have an ATM located at the entrance of Rembrandt Residence Bangkok.
Do you offer laundry services?
Yes, laundry and dry cleaning services are available for an additional fee.
Can I request a wake-up call?
Yes, wake-up calls can be scheduled through the front desk.
Is parking free of charge?
Parking at is free. Please contact our front desk for more information regarding parking availability and fees during your stay.